Aastra 9143i Series Release Notes

Also see for 67 Series: Administrator's guide Administrator's guide

Aastra 9143i Series Release Notes Manual pdf 16 page image

New features in release 2.616 RN-001029-05 REV 00 – 04.2010LimitationIn certain cases, the TFTP Protocol cannot distinguish between “server down” and “nofile on server” error messages; therefore, the failover in these instances may fail.Configuration and Crash File RetrievalPreviously, an Administrator could obtain the current support information on thephone (configuration information and crash logs) from the Troubleshooting Web UIpage.In Release 2.6, an Administrator can now also use three new configuration parametersin the configuration files to enable/disable the uploading of support information to apre-defined server. An XML developer can also enable/disable the uploading of sup-port information using the AastraIPPhoneExecute object. These methods aredescribed below.Configuration Parameters for Crash File RetrievalAn Administrator can enter the following parameters in the configuration files to ena-ble/disable crash file retrieval:• upload system info server - Specifies the server for which the phone sends thesystem and crash files.• upload system info manual option - Enables and disables the ability to manuallyupload support information from the IP Phone UI and Aastra Web UI.• upload system info on crash - Enables or disables whether or not the crash file issent to the pre-defined server each time the watch-dog reboots the phone. Whenenabled, each time the watch-dog reboots the phone, the crash file is sent to thepre-defined server. When disabled, each time the watch-dog reboots the phone,no crash file is sent to the pre-defined server.When this feature is enabled (configuration files only), support files can be automati-cally or manually generated and uploaded when the server detects a phone failure.An Administrator or User can manually send the files when required using the IPPhone UI or the Aastra Web UI. Each time the files are generated and uploaded, a newtimestamp on the file name is created so that existing files are not overwritten on theNotes:• This feature is disabled by default and can only be enabled by an Administrator.• For security purposes, Aastra recommends using the HTTPS protocol when trans-ferring the configuration and crash files to the server.