Troubleshooting41-001160-03, Rev 00, Releaes 2.4 9-15TroubleshootingError Messages DisplayAn Administrator can view generated error messages that may have occurredduring startup or reboot of the IP Phones. The IP Phone UI has a selection on thePhone Status page called, “Error Messages” at the location, Options->PhoneStatus->Error Messages. The Aastra Web UI also allows you to view these errormessages at the location Advanced Settings->Troubleshooting->Error Messages.These options allow you to view error messages generated by modules duringstartup only (not after registration has completed). You can use this informationfor troubleshooting purposes or for reporting the errors to the Administrator.The IP Phone stores and displays up to 10 error messages (any extra errormessages beyond 10 are discarded). The time and date of each error message alsodisplays. After a reboot, the previous error messages are discarded and, ifapplicable, new error messages display. If there are no error messages duringstartup or after a reboot, the message, “No Error Messages” displays on thescreen. Error messages display in the language currently set on the phone.The following table identifies the possible error messages that may display.Possible Error Message DescriptionBad Certificate A Transport Layer Security (TLS) certificateis not valid. The invalid certificate can beany of the following:• root and intermediate certificate• local certificate• private key filename• trusted certificate802.1x Startup Failed The Extensible Authentication Protocol TLS(EAP-TLS) certificates and/or the EAP-MD5information has failed on the phone.LLDP Startup Failed Link Layer Discovery Protocol (LLDP) failedduring startup of the phone.HTTP Connection Manager Init Failed The Hypertext Transfer Protocol (HTTP)connection manager initialization failedwhile updating the configuration on thephone.Failed to config Line Manager The configuration of the Line Managermodule on the phone has failed.Draft 1
