ADTRAN Aastra 480i SIP User Manual

Contents

ADTRAN Aastra 480i SIP User Manual Manual pdf 27 page image

Using NetVanta Unified Communications Server Features Queuing Calls619500100-1A Copyright © 2009 ADTRAN, Inc. 273 Follow the prompts to access the conference bridge.Conference option listWhen you press * during a conference, the following options are available. The available options dependon at which point during the conference you press *. Only relevant options are available.• Press 1 to mute yourself. Response: “You are now muted.”• Press 2 to unmute yourself. Response: “You are now unmuted.”• Press 3 to disable entry and exit notifications. Response: “Entry and exit notifications have beendisabled.”• Press 4 to mute all other participants. Response: “All others have been muted.”• Press 5 to unmute all other participants. Response: “All others have been unmuted.”• Press 7 to toggle between closing and opening the conference to additional participants. Response:“The conference is now closed to additional participants.” Response: “The conference is now reopenedto additional participants.”• Press 9 to end the conference.• Press 0 to report the number of participants. Response: “Including yourself, there are x participants.”• Press # to return to the conference.3.5 Queuing CallsCall queuing allows callers to remain in a queue while they wait for their call to be answered. If callersknow the queue number, they can dial directly into the queue.The company agent is typically associated with a particular area of expertise, for example, sales or support.A support agent who is ready to answer calls can log into the support agent queue and receive support callsin order of arrival. Call queuing allows calls to be distributed evenly among the agents that are logged intothe queue.For more information on queuing calls refer to the following sections:• Logging in and out of a call queue• Temporarily stop accepting queued calls• Checking your agent status in a call queueTo access the list of options, you can press * while the conference is in progress.When you press 4 to mute all participants, this does not apply to new callers who join theconference. To mute new callers, press 4 again.

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