ADTRAN Aastra 480i SIP User Manual

Contents

ADTRAN Aastra 480i SIP User Manual Manual pdf 22 page image

Using the UC Server Call Feature Access Codes Using NetVanta Unified Communications Server22 Copyright © 2009 ADTRAN, Inc. 619500100-1A3.1 Using the UC Server Call Feature Access CodesTo access various call features, key press sequences are provided by UC server.Some features may be unavailable depending on the particular system configuration. Seeyour system administrator for more information.UC Server Call Features Key Codes Examples and NotesTransferring CallsTransfer a call to another user’s voicemailAllows you to transfer a current call toanother user’s voicemail/PA/PBA service.This features is useful when the intendedrecipient is away from their desk or out of theoffice.Note: The extension dialed must be at least3 digits long.*86 + extension To transfer to extension 300’s voicemail,dial:*86300Transfer a call to a call queueUse this feature to transfer a caller to apreconfigured departmental call queue.If no agents logged into the queue areavailable to take the call, the caller is put onhold until an agent is available.*80 + queue# To enter queue 500, dial:*80500To transfer a caller to queue 500:1. Press Transfer2. Dial *805003. Press SendQueuing CallsLog into a call queueAllows you to start receiving calls for thespecified queue.*81 + queue# To login as an agent to receive callsdirected to queue 500, dial:*81500Log out of a call queueAllows you to stop receiving calls for thespecified queue.*82 + queue# To logout as an agent to no longerreceive calls for queue 500, dial:*82500Temporarily Stop Accepting Queued CallsTemporarily makes yourself unavailable foraccepting queued calls, while not resettingthe longest idle agent status.*83 + <1 - 9> Dial:*83Press a number from 1 to 9 to indicateyour reason for being unavailable.Reset agent status to availableMake yourself available again to acceptqueued calls*83 + 0 Dial:*83Press “0” at the prompt.