Aastra ITE Agent manuals

ITE Agent

Brand: Aastra | Category: Telephone

Table of contents

1. contact information
2. Table Of Contents
3. Table Of Contents
4. Table Of Contents
5. Table Of Contents
6. Table Of Contents
7. Table Of Contents
8. Table Of Contents
9. Table Of Contents
10. Chapter 1 Basic Information
11. Aastra
12. Feature Button Lamps
13. System Voice Prompts
14. Place a Call
15. Dial with Abbreviated Dial
16. Chapter 2 Phone Settings
17. Headset Volume
18. Set the Ringer Tone
19. Chapter 3 Features
20. Dial an Abbreviated Dial Number
21. Use Answer Release
22. Use Auto Dial
23. Busy Override
24. Buzz/Status
25. Answering a Buzz Call from a Status User
26. Callback - Busy/No Answer (Internal Calls)
27. Use Automatic Callback
28. Return a Selected Callback When You Have More Than One
29. Set Up Call Forward
30. Call Mark
31. Pick Up a Parked Call from Any Phone
32. Pick up a Call as Member of a Call Pickup Group
33. Call Waiting
34. Accept a Call Waiting with Call Hold
35. Return to the Party on Hold (Call Hold)
36. Alternate Between Calls (Normal Hold)
37. Conference up to Seven Parties
38. Return to the Conference if a Dialed Number is Busy or Unanswered
39. Data Calls
40. Display Feature
41. Do Not Disturb
42. Group Listen
43. Rejoin the Conference - Internal Line Busy
44. Hands-Free Auto-Answer
45. Answer a Call with Hands-Free Auto-Answer
46. Call Hold Type
47. Normal Hold Type
48. Initiate a Hotline Conference Call
49. Intercom
50. Answer an Intercom Call
51. Enter a Meet-Me Conference
52. Transfer an Outside Call to a Meet-Me Conference
53. Use Privacy Release
54. Use Callback Queuing
55. Cancel the Callback
56. Transfer
57. Rejoin the Original Party if the Destination is Busy or Unanswered
58. Chapter 4 ACD Features
59. Sign On State
60. Manual Sign On with Agent ID Number and Password
61. ACD Sign Off
62. Phone Display for Current Agent Statistics
63. Calls In Queue Display
64. Cancel Force
65. Overflow
66. Cancel Reroute while Activating
67. Cancel Send to Me
68. Cancel Work
69. Cancel Automatic Wrap Manually
70. Chapter 5 Centergy® Reporting Application Features
71. View Messages
72. Phone Display for Supervisor Alert
73. Delete a Complete Transact Code
74. Activate Agent Unavailable
75. Chapter 6 Phone Tests
76. Key Lamps Test
77. System Tone Tests
78. Chapter 7 Feature Codes
79. Appendix I Glossary

ITE Agent

Brand: Aastra | Category: Telephone