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Aastra ITE Agent User Manual

Also see for ITE Agent: Quick reference

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Contents
  1. contact information
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Table Of Contents
  8. Table Of Contents
  9. Table Of Contents
  10. Chapter 1 Basic Information
  11. Aastra
  12. Feature Button Lamps
  13. System Voice Prompts
  14. Place a Call
  15. Dial with Abbreviated Dial
  16. Chapter 2 Phone Settings
  17. Headset Volume
  18. Set the Ringer Tone
  19. Chapter 3 Features
  20. Dial an Abbreviated Dial Number
  21. Use Answer Release
  22. Use Auto Dial
  23. Busy Override
  24. Buzz/Status
  25. Answering a Buzz Call from a Status User
  26. Callback - Busy/No Answer (Internal Calls)
  27. Use Automatic Callback
  28. Return a Selected Callback When You Have More Than One
  29. Set Up Call Forward
  30. Call Mark
  31. Pick Up a Parked Call from Any Phone
  32. Pick up a Call as Member of a Call Pickup Group
  33. Call Waiting
  34. Accept a Call Waiting with Call Hold
  35. Return to the Party on Hold (Call Hold)
  36. Alternate Between Calls (Normal Hold)
  37. Conference up to Seven Parties
  38. Return to the Conference if a Dialed Number is Busy or Unanswered
  39. Data Calls
  40. Display Feature
  41. Do Not Disturb
  42. Group Listen
  43. Rejoin the Conference - Internal Line Busy
  44. Hands-Free Auto-Answer
  45. Answer a Call with Hands-Free Auto-Answer
  46. Call Hold Type
  47. Normal Hold Type
  48. Initiate a Hotline Conference Call
  49. Intercom
  50. Answer an Intercom Call
  51. Enter a Meet-Me Conference
  52. Transfer an Outside Call to a Meet-Me Conference
  53. Use Privacy Release
  54. Use Callback Queuing
  55. Cancel the Callback
  56. Transfer
  57. Rejoin the Original Party if the Destination is Busy or Unanswered
  58. Chapter 4 ACD Features
  59. Sign On State
  60. Manual Sign On with Agent ID Number and Password
  61. ACD Sign Off
  62. Phone Display for Current Agent Statistics
  63. Calls In Queue Display
  64. Cancel Force
  65. Overflow
  66. Cancel Reroute while Activating
  67. Cancel Send to Me
  68. Cancel Work
  69. Cancel Automatic Wrap Manually
  70. Chapter 5 Centergy® Reporting Application Features
  71. View Messages
  72. Phone Display for Supervisor Alert
  73. Delete a Complete Transact Code
  74. Activate Agent Unavailable
  75. Chapter 6 Phone Tests
  76. Key Lamps Test
  77. System Tone Tests
  78. Chapter 7 Feature Codes
  79. Appendix I Glossary
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