Xerox support servicesB-2 Installation Planning GuideNOTE: This phone number is attached to your printer atinstallation time.In the United States, call 1-800-822-2979 to report printingsystem hardware or software problems.Before contacting service, make note of the following:• Status code numbers and messages that appear on thecontroller monitor• Status messages that appear on the printer control console• Indicator lights that are litYour call is answered by a representative, who asks you for themodel number of your printing system, and for the following:• Machine serial number• Your name• Company name• Condition or status of the printing systemThe Customer Service Support representative will give thisinformation to a Customer Service representative, who will callyou back to help you resolve the problem over the phone, or togive you an estimated time of arrival.Xerox Printing Systems Customer Support Center (U. S.)The Xerox Printing Systems Customer Support Center isavailable to address your application problems or to direct you tothe appropriate documentation.The key to effective use of the Xerox Printing Systems CustomerSupport Center is correct identification of the problem. Beforecalling the center, it is helpful to have the following informationavailable:• The correct name of your printing system, such as the XeroxDocuPrint 2000 Series 180 EPS.• A list of any error messages• An explanation of how output is different from what wasexpected• An assessment of whether the symptoms follow a pattern oroccur randomly.
