Unrivaled service and supportBehind every Xerox product is a large networkof customer support that’s unrivaled in theindustry and available when you need it.Xerox service professionals use leading-edgetechnologies to keep you up and running.They’re even linked to the engineers whodesigned your product, so you can be confidentwhen you choose Xerox. And Genuine XEROX ®supplies are always readily available.Total satisfaction guaranteedThe exclusive Xerox Total SatisfactionGuarantee, recognized as unique in theindustry, covers every Phaser device that hasbeen continuously maintained by Xerox orits authorized representatives under a Xeroxexpress warranty or Xerox maintenanceagreement. You decide when you’re satisfied.Xerox office services supportAsset Management Services• Asset Optimization and Tracking — Processand tools to optimize an enterprise’s officeoutput infrastructure and reduce• Overall costs• Break-Fix Management — Single point ofownership and management for break-fixservice for all brands of office output devices• Supplies Management — Process and tools toprocure, monitor and replenish all document-related supplies proactivelyImaging and Output Management Services• Output Management — Single point ofmanagement of office output from all outputdevices, regardless of manufacturer• Image Capture and Workflow — Cost-efficientsolutions for capturing, managing, retrievingand distributing information into digitalrepositoriesSupport Services• Technology Procurement and Deployment— A creative and flexible end-to-end print/computer product acquisition solution thatuses a single-point-of-contact model whilelowering the total cost of acquisition• Help Desk Services — A broad range ofenterprise services managed through acentralized single point of contact anddelivered through an on-site or off-site model• End User Services — Microsoft softwareimplementation, IT project consulting, andcustomer educationAccess Managed Services• Student and Library Patron Access — Customdesigned and implemented customer-managed solutions for student and librarypatron print access managementAdditional information sourcesWhat’s in the box:• Printer• Print cartridge (5,000 print capacity)• World kit (includes Printer Installer & utilitiesCD, Software and document CD, Warrantybooklet)• Power CordPhaser 3635MFP Front Panel:• The front panel offers tools and informationpages to help with machine setup, featureselections, operational problems, media-feedand supply issues.On the web:Visit www.xerox.com/office for:• Product, supplies and support information• Downloading drivers• Finding your local Xerox sales representative• Online documentationVisit www.xerox.com/office/support for:Support and service information, including thesame troubleshooting Knowledge Base used byXerox Customer Support staff to provide thelatest technical information on:• Application issues• Errors• Print-quality issues• TroubleshootingQuestions? Comments? Problems?If for any reason you need to contactyour Xerox sales representative, please call1-877-362-6567, or visit us on the web atwww.xerox.com/office.©2011 Xerox Corporation. All rights reserved. Contents of this publication may not be reproduced in any form without permission of XeroxCorporation. XEROX® and XEROX and Design ®, Phaser ®, CentreWare® and Scan to PC Desktop ® are trademarks of Xerox Corporation in theUnited States and/or other countries. All other trademarks are the property of their respective manufacturers. As an ENERGY STAR ® partner, XeroxCorporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR and the ENERGY STAR markare registered U.S. marks. The information in this brochure is subject to change without notice. Updated 12/11 610P729717H 363EG-01UISection 3: Configurations, Specifications, Supplies,Support and Additional Information SourcesSupport and Additional Information Sources