X-Rite MA-T6 User Manual

X-Rite MA-T6 User Manual Manual pdf 35 page image

M A - T 6 / M A - T 1 2 S P E C T R O P H O T O M E T E R33TroubleshootingPrior to contacting X-Rite support department for instrument problems, try the applicablesolution(s) described below. If the condition persists, contact us using one of the methods listed inthe Service Information section.Problem Cause SolutionInstrument notresponding.Instrument is in power downmode.Press the power button.Battery pack is very low orbad.Charge the battery.If battery pack is bad, replace using theprocedure in the Appendix.No battery pack installed. Install batteries or plug in AC adapter.Reset the instrument. See Setting Mode.Measurement error orresults appearinaccurate.Material being measured isdamaged (e.g. scratched)Obtain new material.Instrument requirescalibration.Refer to Calibration mode for procedure.Calibration procedurefails.Calibration reference is dirtyor damaged.Clean the reference per procedure inAppendix, or replace if damaged.Instrument andsoftware notcommunicating (USBconnection).Interface cable not connected. Connect the interface cable between thecomputer and the instrument.Close and restart the software application.If this does not work, reboot thecomputer.Reset the instrument. See Settings Modeprocedure.Instrument will notmeasure or calibrate.Sensor indicators in thedisplay do not change color.Pressure sensors are not workingcorrectly. Put the instrument intotargeting mode and place the instrumenton a flat surface and then lift. If one ormore of the sensor indicators in thedisplay do not change color when lifted,there may be a problem with the pressuresensor. Contact technical support.

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