BI95, BI98, SP18 15Before Calling for ServiceIf your U-Line product appears to be malfunctioning, readthrough the OPERATION section of this guide to ensurethat the function of all controls are clearly understood. Ifthe malfunction persists, the TROUBLESHOOTING GUIDEin this guide will assist you in quickly identifying commonproblems, and provide information on possible causes andremedies. Most often, this will resolve the problemwithout the need to call for service.If Service is RequiredIf you do not understand a troubleshooting remedy, oryour product needs service, contact U-Line Corporationdirectly. Contact information appears on the rear cover ofthis guide.You will be asked for your product Model and SerialNumbers. This information should be recorded inside thefront cover of this guide, following the products originalpurchase. It also appears on the Model and Serial numberplate located on the upper right or rear wall of theinterior of your product.Replacement PartsWhen you need replacement parts, always request thatgenuine U-Line replacements be used. U-Line productshave been designed and engineered using componentsthat work efficiently, and provide superior service life andperformance. The use of aftermarket parts or componentsmay affect the safety, operation, performance ordurability of your product, and may also void its warranty.7 Service