Toshiba Strata CT Digital Business Telephone Solutions Supervisor Manual

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Strata CT ACD Supervisor November 2001 5The Grand Tour Soft KeysDirectory Number [DN] ButtonsThe [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They make or answer calls and areknown as your extension or intercom number. You can have multiple [DN] buttons on your telephone(Figure 1), including [DNs] belonging to another telephone, [SDNs].If you have an LCD telephone, you can find out the actual Directory Numberof a [DN] button by pressing the [DN] you want to display and dialling#407. The number (210) displays.Soft KeysIf you have a Strata 2000-series LCD telephone, the Soft Key features are deactivated during the timethat you are logged in as an ACD Supervisor. Only ACD displays are functional during ACDtelephone sessions. When you log out of the ACD Group, Soft Key features become available again.Refer to the Strata CT Digital Telephone User Guide for more information on Soft Keys.Table 3 Directory Button DefinitionsButton Definition[PDN]Primary Directory NumberYour specific extension or intercom number used to make or receive calls. Yourtelephone can have up to four [PDN] buttons with your number. You can set CallForward and Voice Mail ID code for your [PDN].[SDN]Secondary Directory NumberThis number is a [PDN] of another telephone which appears on your telephone. Youcannot set Call Forward and Voice Mail ID code for [SDNs] on your telephone.[PhDN]Phantom Directory NumberUp to eight [PhDNs] can be dedicated to a station or shared by a group of stations.One example of a [PhDN] use is when the [PhDN] is a common phone number for anentire department, ringing on all of the telephones of the group when it is called.You can only set Call Forward and Voice Mail ID code for [PhDNs] that are owned byyour telephone.You can have a separate Msg button and mailbox for up to four [PhDNs] on yourtelephone.DN = 210