3 TROUBLESHOOTING FOR PRINTING78 Printer Driver ProblemsPrinter Driver ProblemsThis section describes the troubleshooting for the printer drivers.For the error messages that appear during the installation of the printer drivers, refer to the Software InstallationGuide. Cannot print (port setting problems)Problem DescriptionI cannot perform printing with the equipment.Corrective ActionIf the printer driver on the client computer points to a wrong network port, jobs neither appear in the current jobs queue norare printed. Fix the problem following the procedure below:1. Open the Printers folder from the Control Panel.2. Right-click the printer driver icon.3. Select Properties from the shortcut menu.4. Select the [Ports] tab.5. Make sure that the path to the printer and the device name are correct.\\\print is the same as the device name set from the touch panel. “print” may be “univ” or “ps3” depending onthe printer driver you use.6. Click the [General] Tab and click [Print Test Page] to confirm that the settings are correct. Cannot print (SNMP Community Name problems)Problem DescriptionI cannot perform printing with the equipment.Corrective ActionCheck if the SNMP community names are the same in the following 3 settings. Equipment TCP/IP port of the [Ports] tab in the printer driver [SNMP Settings] dialog box of the [Others] tab in the printer driver Command line options not processedProblem DescriptionAll the print options are sent to the equipment at the beginning of the print job. If the print file already contains printcommands, they overwrite the command line options you set. For example, if the print file specifies Letter paper, and youspecify A4 paper with the lp command, the document is printed on Letter size paper.Corrective ActionChange the properties of the document you intend to print to create another print file. Submit the print job using the lpcommand without setting additional parameters.
