18TroubleshootingBefore consulting your Sony representative, verify the following.If the problem still persists, consult your local Sony dealer.Problem SolutionThe computer does not detectthe reader/writer.c Your computer and the reader/writer may not be properly connected.Disconnect the reader/writer from the computer and reconnect it.The removable disk icon doesnot appear.c Your computer and the reader/writer may not be properly connected.See “Connecting the Reader/Writer to a Computer” and make surethe connection is correct.c A USB device other than the reader/writer is connected to the USBport on the computer.The memory card cannot beaccessed with WindowsExplorer or My Computer.c No memory card is inserted. Insert a memory card into the properslot.The computer does notrecognize the memory card.c The memory card is not fully inserted. Insert the card completely.c The memory card is not inserted straight. Remove the card and insertit again.The read/write speed is slow. c The speed may vary depending on the environment or the memorycard being used. This is not a malfunction.With Windows 2000 orWindows Me, the drive icon ofthe unit does not appear in the“My Computer” window.c Make sure that the “USB Mass Storage Device” is not displayed asin the “Device Manager.” If it is, delete it, disconnect the USBcable from your computer, and then reconnect it.