101Other Info Other Other InfoSETUP SETUPSETUPVideoGeneralProblem Possible RemediesNo picture(screen not lit), no sound❏ If your TV does not turn on, and a red light keeps flashing, your TV mayneed service. Call your local Sony Service Center.❏ Make sure the power cord is plugged in.❏ Press the POWER button on the front of the TV.❏ Press the TV/VIDEO button to cycle through the connected video sources.❏ Try another channel; it could be station trouble.Dark, poor or nopicture (screen lit),good sound❏ Adjust the Picture option in the Video Menu (see page 78).❏ Adjust the Brightness option in the Video Menu (see page 78).❏ Check the antenna/cable connections.No color ❏ Adjust the Color option in the Video Menu (see page 78).Only snow and noiseappear on the screen❏ Check the antenna/cable connections.❏ Try another channel; it could be station trouble.❏ Press ANT to change the input mode (see page 47).Dotted linesor stripes❏ Adjust the antenna.❏ Move the TV away from noise sources such as cars, neon signs, or hair-dryers.Double images or ghosts ❏ Using a highly directional outdoor antenna or a cable may solve theproblem.“Black box” on screen ❏ You have selected a text option in the Setup Menu and no text is available.(See page 89 to reset Setup selections.) To turn off this feature, set theCaption Vision option to Off. If you were trying to select closed captioning,select CC1 instead of TEXT 1-4.Bars appear at thetop and bottom of the screen❏ Some wide-screen programs are filmed in aspect ratios that are greaterthan 16:9, such as 2.35:1. (This is especially common with theatricalreleases). Your TV will show these programs with bars at the top andbottom of the screen. For more details, check the documentation that camewith your DVD (or contact your program provider).Problem Possible RemediesHow to reset TV tofactory settings❏ Turn on the TV. While holding down the RESET button on the remotecontrol, press the POWER button on the TV. (The TV will turn itself off, thenback on again.) Release the RESET button.How to restore Video settingsto factory settings❏ Press the RESET button on the remote control while in the Video Menu (seepage 78).How to restore Audiosettings to factory settings❏ Press the RESET button on the remote control while in the Audio Menu (seepage 80).Cannot cycle through theother video equipmentconnected to the TV❏ Be sure the Video Label option is not set to Skip (see page 90).Cannot operate Menu ❏ If a Menu option appears in gray, this indicates that the TV is in a state inwhich the Menu option is not available.Lost password ❏ In the password screen (see page 86), enter the following master password:4357. The master password clears your previous password; it cannot beused to temporarily unblock channels.