[125] Troubleshooting Battery pack and powerCannot turn on the camera.Attach a charged battery pack.Make sure that the battery pack is inserted correctly.[126] Troubleshooting Battery pack and powerThe power turns off suddenly.Depending on the camera and battery temperature, the power may turn off automatically toprotect the camera. In this case, a message is displayed on the display panel before the powerturns off.If you do not operate the camera for a certain period of time while the power is on, the cameraturns off automatically to prevent wearing down the battery pack. Turn the camera on again.If you have selected in the auto power off function, the power does not turn offautomatically.[127] Troubleshooting Battery pack and powerBattery life is short.You are using the camera in an extremely hot or cold location, or the charging is insufficient. Thisis not a malfunction.If you have not used the camera for a prolonged period, the efficiency of the battery will beimproved by repeatedly charging and discharging it.When usable battery life becomes half the usual time, even after charging the battery pack fully,the battery pack may need to be replaced. Consult your nearest Sony dealer.[128] Troubleshooting Battery pack and powerCannot charge the camera.Turn off the camera and make the USB connection.Disconnect the micro USB cable (supplied), and then reconnect it.Use the micro USB cable (supplied).Charge the battery pack in an ambient temperature of 10°C to 30°C (50°F to 86°F).Turn on the computer and connect the camera.Release the computer from sleep or hibernation status.Connect the camera directly to a computer using the micro USB cable (supplied).