15Need help? Visit our Web site at www.sanyoctv.com or Call 1-800-877-5032HELPFUL HINTS—Problems/SolutionsIf you are having problems with your HDTV,check this trouble shooting chart to find one ormore possible solutions.Before returning your HDTV, please visit ourwebsite at www.sanyoctv.com or call ustoll free at 1.800.877.5032.We can Help!Problem: Check these Conditions: Try these Solutions: Page No.No picture, sound(Digital Picture) Check antenna/external connections May be station trouble, NO signalbroadcast. MUTE function may be ON. Adjust antenna. Try a different channel. Press RESET twice to restart channelsearch. (All customized settings will becancelled.) Adjust Volume.5 ~ 9No Captioning Check if station is broadcasting aClosed-Caption signal. Select another channel. Press CAPTION to selectcaptioning mode. 9, 14Cannot customizeCaption Digital Caption signal is not beingbroadcast. Press CAPTION to select Analogcaptioning. 9, 14Cannot display pic-ture on a full screen Press PIX SHAPE to change setting. 9Poor Picture/Sound(watching Analog) Check if program is in color. Check antenna/external connections. Color or Tint misadjusted. May be station trouble. Maybe MUTE function is ON. Try a different channel. Adjust antenna. Press RESET twice to restart channelsearch. Adjust Volume and/or Image.9“No Signal”message appears onscreen Check Audio / Video connections. Check external equipmentconnections. Check external equipment setting. Check antenna connection. Press INPUT. Switch on external equipment. Turn antenna, install signal booster. Set external equipment output connec-tions to match input connections.5 ~ 9Pixilation of Digitalimage Press INFO and check signalstrength. Turn antenna, install signal booster. Install outdoor Digital antenna. 5, 9Cannot select orscan some channels Channel may be removed from memory. Check antenna connections. No digital signal being broadcast. V-Guide is set to block programming. Weak Signal. Select Channel Scan Memory to addchannels or start channel search. Set V-Guide to “ALLOW ALL” or pressRESET twice to clear all settings andrestart channel search. Turn antenna, install signal booster.5,9 ~ 11No Cable channelsabove number 13 Cable Channel Indicator C shouldappear next to channel number. Search for Cable channels using ManualChannel Search. 10Remote Controlwill not operate TV Check batteries. Check if TV is plugged in. Replace batteries. Aim remote control at front of TV. 5, 7, 9Cabinet makes pop-ping sound. This is a normal condition duringwarm-up and cool down of the plasticcabinet parts.