Samsung iDCS 500 Administration Manual

Also see for iDCS 500: User guide User guide User guide User instruction General description

Contents

3! Press the AA PLAY key! Dial the first AA port (this will usually be 3951)! Enter the number of the prompt to play (if in doubt get a list of theprompts from your installation and service company)! The prompt will begin to play along with all subsequent promptsCHANGING THE GREETINGThe AA card allows the system administrator to call in and change the cur-rent operating ring plan with its associated greeting to a different ring planmode with or without an alternate greeting.! Call the auto attendant and dial a special passcode while you are listen-ing to the present operating ring plan's associated greeting. Your servicecompany technician programs the special passcode for you.! Dial 1 for the first ring plan with its preprogrammed greeting, 2 for thesecond ring plan with its preprogrammed greeting, 3 for the third ringplan with its preprogrammed greeting, 4 for the fourth ring plan with itspreprogrammed greeting, 5 for the fifth ring plan with its preprogrammedgreeting, or 6 for the sixth ring plan with its preprogrammed greeting.! Dial a 0 to leave the greeting for that ring plan or a 1 to enable your alter-nate greeting.! Hang up. The selected ring plan with its associated greeting is set.MANUAL RING PLAN MODE SERVICE! When the iDCS 500 phone system changes from one of its ring plans, theAA greeting associated with that ring will also change.! When the ring plan of the phone system is changed remotely the ringplan status of the iDCS 500 phone system is also changed. This meansthat a customer who needs to put the system in a different ring plan cancall in remotely and do it.! When the alternate greeting is set, the iDCS 500 system will go into thering plan selected. If a RTO or a RP key is programmed on the iDCS 500and alternate greeting is enabled, then the RTO or RP key will FLASH.AUTO RING PLAN SERVICE! Manually changing an Auto Attendant to a different ring plan without analternate greeting. The greeting will change the iDCS 500 system ringplan until the next scheduled change by the automatic time tables pro-gram.2AUTO ATTENDANTThe auto attendant will answer and process incoming calls without humanintervention. The caller is answered and hears a message prompting him/herto dial numbers to reach extensions in the phone system or follow otheroptions provided by the AA card.Your installation and service company has already designed and pro-grammed these options for you, including the greetings and messages thatplay at different times while the call is being processed.The only administration associated with this card is the greeting change.Different day and night greetings may be programmed. These change whenthe iDCS 500 system switches from normal day operation to evening opera-tion. Additionally, an alternate greeting may be recorded to indicate a holi-day, an emergency or another temporary closure. From time to time, it maybe necessary to manually change the active greeting from the current (dayor night) to the alternate (holiday).RECORDING GREETINGSTo record greetings (or prompts) you must have an AA RECORD key pro-grammed on your keyset. Select a quiet place where you will not be dis-turbed. Each AA card has 2 minutes of recording time.! Press the AA RECORD key! Enter the passcode (this can be supplied by your installation and servicecompany)! Lift the handset and press HANDSET softkey! Dial the first AA port (this will usually be 3951)! Enter the number of the prompt to record (if in doubt get a list of theprompts from your installation and service company)! Begin recording after the tone, when finished press the AA RECORD key! Repeat as necessaryPLAYING GREETINGSYou may play the greetings to check that you are happy with the quality andcontent. To do this you must have an AA PLAY key programmed on yourkeyset.