Samsung iDCS 16 User Manual

Also see for iDCS 16: System administration and special features guide

Contents

CALLING YOUR SYSTEM OPERATOR• Lift the handset and dial 0 to call your system operator or group of op-erators.• If you want to call a specific operator, dial that person’s extensionnumber.7 8CALL PROCESSINGHOLDING CALLS• When you are connected to any call, hookflash, receive transfer toneand dial 11. The call will now be on hold. You may now make or re-ceive a second call.• To take the caller off hold, lift the handset and dial 11. You are nowconnected to the call. You may resume your conversation.NOTE: A standard telephone can put only one call on hold at a time.HOLD RECALLIf you leave a call on hold longer than the hold timer, the call will recall yourstation.• When your phone rings, lift the handset to answer the recall.• If you do not answer this recall within a pre-programmed period oftime, it will go to the operator group.RETRIEVING CALLS ON HOLD ATANOTHER STATIONWhen a line is on hold at any other station:• Lift the handset and dial 12 plus the extension number of the stationthat placed the call on hold—OR—dial 12 plus the line number if youknow what it is.CONSULTATION HOLDWhen you are speaking on an outside line and it is necessary to consult withanother extension:• Hookflash and receive transfer tone. Your call is placed on transferhold.• Dial an extension number.• Consult with the internal party.• Hookflash to return to the outside party or hang up to transfer the call.NOTE: Repeatedly pressing the hookflash will flip-flop between the outsideand inside parties (except if the destination station is set for Auto Answer orVoice Announce).