Samsung SM-T331 User Manual

Also see for SM-T331: User manual User manual

118TroubleshootingWhen you turn on your device or while you are using the device, itprompts you to enter one of the following codes:• Password: When the device lock feature is enabled, you must enter the password you setfor the device.• PIN: When using the device for the first time or when the PIN requirement is enabled, youmust enter the PIN supplied with the SIM or USIM card. You can disable this feature byusing the Lock SIM card menu.• PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectlyseveral times. You must enter the PUK supplied by your service provider.• PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied withthe SIM or USIM card. For details, contact your service provider.Your device displays network or service error messages• When you are in areas with weak signals or poor reception, you may lose reception. Moveto another area and try again.• You cannot access some options without a subscription. Contact your service provider formore details.The touch screen responds slowly or improperlyIf your device has a touch screen and the touch screen is not responding properly, try thefollowing:• Remove any protective covers from the touch screen. Protective covers may prevent thedevice from recognising your inputs and are not recommended for touch screen devices.• Ensure that your hands are clean and dry when tapping the touch screen.• Restart your device to clear any temporary software bugs.• Ensure that your device software is upgraded to the latest version.• If the touch screen is scratched or damaged, take it to your local Samsung Service Centre.