Troubleshooting_ 56Tips for avoiding paper jamsBy selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, refer to the nextguidelines.• Ensure that the adjustable guides are positioned correctly (See "Loading paper in the tray" on page 29).• Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.• Do not remove paper from the tray while your machine is printing.• Flex, fan, and straighten paper before loading.• Do not use creased, damp, or highly curled paper.• Do not mix paper types in a tray.• Use only recommended print media (See "Setting the paper size and type" on page 30).• Ensure that the recommended side of the print media is facing down in the tray.Clearing paper jamsWhen a paper jam occurs, a warning message appears on the display.To resume printing after clearing paper jams, you must open and close the front door.To avoid tearing the paper, pull the jammed paper out slowly and gently. Follow the instructions in the followingsections to clear the jam.In tray 1Click this link to open an animation about clearing a jam.1. Open and close the front door. The jammed paper is automatically ejected from the machine.If the paper does not exit, go to the next step.2. Pull out tray 1 .3. Remove the jammed paper by gently pulling it straight out.If the paper does not move when you pull, or if you do not see the paper in this area, check the fuser area around thetoner cartridge (See "Inside the machine" on page 57).4. Insert tray 1 back into the machine until it snaps into place. Printing automatically resumes.