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Samsung NZ63H57 Series User Manual
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English - 38English - 38SERVICEBefore calling for assistance or service, please check the section“Troubleshooting”.If you still need help, follow the instructions below.Is it a technical fault?If so, please contact your customer service centre.Always prepare in advance for the discussion. This will ease theprocess of diagnosing the problem and also make it easier todecide if a customer service visit is necessary.Please take note of the following information.• What form does the problem take?• Under what circumstances does the problem occur?When calling, please know the model and serial number of yourappliance. This information is provided on the rating plate asfollows:• Model description• S/N code (15 digits)We recommend that you record the information here for easyreference.Model:Serial number:When do you incur costs even during the warranty period?• If you could have remedied the problem yourself by applyingone of the solutions provided in the section “Troubleshooting”.• If the customer service technician has to make several servicecalls because he was not provided with all of the relevantinformation before his visit and as a result, for example, has tomake additional trips for parts. Preparing for your phone call asdescribed above will save you the cost of these trips.NZ63H57470K_EF_DG68-00548A-00_EN.indd 38 2014-04-07 �� 5:33:12 |
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