Samsung HW-Q600A Full Manual

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ENG - 3512 TROUBLESHOOTINGRefer to the table below if this product does not function properly. If the problem you are experiencingis not listed below or if the instructions below do not help, turn off the product, disconnect the powercord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).Soundbar does not turn on.; Check whether the power cord of theSoundbar is correctly inserted into theoutlet.Soundbar works erratically.; After removing the power cord, insert itagain.; Remote the power cord from the externaldevice and try again.; If there is no signal, the Soundbarautomatically turns off after a certainperiod of time. Turn on the power.(See page 3.)In case the remote control does not work.; Point the remote directly at the Soundbar.; Replace the batteries with new ones.Soundbar does not output any sound.; The volume of the Soundbar is too low ormuted. Adjust the volume.; When any external device (STB, Bluetoothdevice, mobile device, etc.) is connected,adjust the volume of the external device.; For sound output of the TV, selectSoundbar. (Samsung TV: Home ( ) →Settings ( ) → Sound → Sound Output →Select Soundbar); The cable connection to the Soundbar maynot be loose. Remove the cable andconnect again.; Remove the power cord completely,reconnect, and turn the power on.; Reset the product and try again.(See page 34.)Subwoofer does not output any sound.; Check whether the LED indicator on therear of the Subwoofer is on in blue.Reconnect the Soundbar and Subwoofer ifthe indicator is blinking in blue or turnedred. (See page 7.); You may experience an issue if there is anobstacle between the Soundbar andSubwoofer. Move devices to an area awayfrom obstacles.; Other devices sending radio frequencysignals in proximity may interrupt theconnection. Keep your speaker away fromsuch devices.; Remove and reconnect the power plug.The Subwoofer volume is too low.; The original volume of the content you areplaying may be low. Try adjusting theSubwoofer level. (See page 27.); Bring the Subwoofer speaker closer to you.In case the TV is not connected via HDMI TOTV (ARC).; Check whether the HDMI cable is correctlyconnected to the ARC terminal.(See page 11.); Connection may not be possible due to theconnected external device (set-top box,game machine, etc.). Directly connect theSoundbar.; HDMI-CEC may not be activated on the TV.Turn on the CEC on the TV menu. (SamsungTV: Home ( ) → Settings ( ) → General→ External Device Manager → Anynet+(HDMI-CEC) ON)