Troubleshooting 105Your device freezes or has fatal errorsIf your device freezes or hangs, you may need to closeprograms or reset the device to regain functionality. If yourdevice is frozen and unresponsive, press and hold [ ] for8-10 seconds. The device will reboot automatically.If this does not solve the problem, perform a factory datareset. In Idle mode, open the application list and selectSettings → Privacy → Factory data reset → Reset phone→ Erase everything.Calls are being droppedWhen you are in areas with weak signals or poor reception,you may lose your connection to the network. Move toanother area and try again.The touch screen responds slowly orimproperlyIf your device has a touch screen and the touch screen isnot responding properly, try the following:Remove any protective covers from the touch screen.•Protective covers may prevent the device fromrecognising your inputs and are not recommended fortouch screen devices.Ensure that your hands are clean and dry when tapping•the touch screen.Restart your device to clear any temporary software•bugs.Ensure that your device software is upgraded to the•latest version.If the touch screen is scratched or damaged, take it to•your local Samsung Service Centre.
