Samsung BD-J5700 User Manual

Also see for BD-J5700: User manual User manual User manual

Contents

Appendix TroubleshootingBefore requesting service, please try the following solutions.PROBLEM SOLUTIONNo operation can be performedwith the remote control.• Check the batteries in the remote control. They may need replacing.• Operate the remote control at a distance of no more than 6.1m from theplayer.• Remove batteries and hold down one or more buttons for several minutesto drain the microprocessor inside the remote control to reset it. Reinstallbatteries and try to operate the remote control again.Disc does not play. • Ensure that the disc is installed with the label side facing up.• Check the region number of the Blu-ray Disc/DVD.Disc Menu does not appear. • Ensure that the disc has disc menus.The prohibition messageappears on the screen.• This message appears when an invalid button is pressed.• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).• You’ve requested a title or chapter number or search time that is out ofrange.Play mode differs from theSetup Menu selection.• Some of the functions selected in the Setup Menu may not work properly ifthe disc is not encoded with the corresponding function.The screen ratio cannot bechanged.• The Screen Ratio is fixed on your Blu-ray Disc/DVD.• This is not a problem with the player.No audio. • Make sure you have selected the correct Digital Output in the AudioOptions Menu.The screen is blank. • If the HDMI output is set to a resolution your TV cannot support (forexample, 1080p), you may not see a picture on your TV.• Press the ^ button (on the front panel) for more than 5 seconds with nodisc inside. All settings will revert to the factory settings.• When the factory default settings are restored, all stored user BD data isdeleted.PROBLEM SOLUTIONForgot password • Press the ^ button (on the front panel) for more than 5 seconds with nodisc inside. All settings including the password will revert to the factorysettings.Don’t use this unless absolutely necessary.• When the factory default settings are restored, all stored user BD data isdeleted.The picture is noisy or distorted • Make sure that the disc is not dirty or scratched.• Clean the disc.No HDMI output. • Check the connection between the TV and the HDMI jack of the player.• Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI inputresolutions.Abnormal HDMI output screen. • If random noise appears on the screen, it means that TV does not supportHDCP (High-bandwidth Digital Content Protection).If you experience otherproblems.• Go to the contents and find the section of the user manual that containsthe explanations regarding the current problem, and follow the procedureonce again.• If the problem still cannot be solved, please contact your nearest Samsungauthorized service center.DLNA functionI can see folders shared throughDLNA, but I cannot see the files.• DLNA shows only files corresponding to the Image, Music, and Moviecategories. Files that do not correspond to these categories are notdisplayed.Video is played intermittently. • Check if the network is stable.• Check if the network cable is properly connected and if the network isoverloaded.• The wireless connection between the DLNA compatible device and theplayer is unstable.Check the connection.DLNA connection betweenPlayer and PC is unstable.• The IP address under the same subnetwork should be unique. If they arenot, IP interference can cause this phenomenon.• Check if you have a firewall enabled.If so, disable the firewall function.22