Chapter 5 TroubleshootingVerizon 4G LTE Network Extender 2 User Guide v1.1 42Copyright © 2017, All Rights Reserved.Unable to Place Call Using Network Extender• Verify the extender is powered on and in service.• Check that the router is communicating properly with your ISP. The Internetactivity LED on your router and on the back of the Network Extender shouldbe blinking.• Check that that your phone has Advanced Calling turned on as shown inChapter 2 Device Setup..• Verify that your phone is connected to the Network Extender by dialing #48.Power/Status LED Indicator is BlinkingA blue blinking LED indicates the Network Extender is not operational. It may bestarting up, attempting to connect to the Verizon Wireless Network or waiting forGPS. Please check the LCD display and status page on the Admin Website tonarrow the problem.Confirm your Network Extender was activated at the time of purchase. If yourNetwork Extender has not already been activated, call Verizon Wireless CustomerService at (800) 922-0204 or call *611 from your Verizon Wireless mobile phoneand select the option for technical support.Before contacting Verizon Wireless Customer Service, confirm the following:• Is the Internet activity LED on your router blinking?If it is not, then there may be a communication problem between yourNetwork Extender and the router. Check that the router is communicatingproperly with your ISP. For further router troubleshooting tips, please revieweither the router manufacturer's printed or online documentation.• Does the GPS icon show the GPS is tracking one or more satellites?If not, the Network Extender may not be receiving a GPS signal. Move theGPS antenna as shown in Chapter 4 Configuring Your Device.
