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RadioLinx RLX-IH User Manual
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ProSoft Technology, Inc., Support, Service & Warranty RLX-IH ♦ 802.11bIndustrial HotspotProSoft Technology, Inc. Page 93 of 99April 10, 2007Return of Units out of Warranty:1 Customer sends unit in for evaluation2 If no defect is found, Customer will be charged $100 plus shipping. New PO#will be required.3 If unit is repaired, charge to Customer will be 30%* of list price plus shipping.New PO# will be required.4 For an immediate exchange, a new module may be purchased and sent toCustomer while repair work is being performed. Credit for purchase of thenew module will be issued when the new module is returned per ProSoft'sshipping instructions and subject to ProSoft's policies regarding non-warrantyreturns. This is in addition to repair of old module and any associated chargesto Customer.5 If firmware is upgraded and unit returned, Customer will be charged $200 +shipping. New PO# will be required.6 If, upon contacting ProSoft Customer Service, the Customer is informed thatunit is believed to be unrepairable, Customer may choose to send unit in forevaluation to determine if repair can be made. Customer will pay for shipping.If unit cannot be repaired, the Customer may purchase a new unit.Unrepairable Units: 3150-All 3750 3600-All 3700 3170-All 3250 1560 Can be repaired, if defect is in the power supply 1550 Can be repaired, if defect is in the power supply 3350 3300 1500-All* 30% is an estimated repair cost only. The actual cost of repairs will be determined whenthe module is received by ProSoft and evaluated for needed repairs.Purchasing Warranty Extension:As detailed below in ProSoft's Warranty, the standard Warranty Period is oneyear (or in the case of RadioLinx modules, three years) from the date of delivery.The Warranty Period may be extended for an additional charge, as follows: Additional 1 year = 10% of list price Additional 2 years = 20% of list price Additional 3 years = 30% of list price7.3 LIMITED WARRANTYThis Limited Warranty ("Warranty") governs all sales of hardware, software andother products (collectively, "Product") manufactured and/or offered for sale byProSoft, and all related services provided by ProSoft, including maintenance,repair, warranty exchange, and service programs (collectively, "Services"). By |
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