En1010. TroubleshootingProblem RemedyPower won’t turn on. Recharge the wireless headphones.The batteries will not charge. Confirm that the earphones are placed in thecharging case properly.Be sure to use the included TYPE-C USB cable.Confirm that computer’s power is ON.Confirm that computer is not in power-savingmode.Confirm that accessory TYPE-C USB cable issecurely connected to both the charging caseand the computer.Can’t perform pairing. Place the wireless earphones and Bluetoothdevice closely together when performing pairing.Can’t perform Bluetoothconnection.Confirm that left side and right side earphones’and paired device’s power is turned on.Confirm that Bluetooth function is turned ON inthe device you are connecting to.No sound. (When playingmusic)Confirm that left side and right side earphones’and paired device’s power is turned on.Confirm that connection with Bluetooth device isset for profile A2DP.Confirm that the connected music playbackdevice is set for PLAY.Confirm that the volume is not set low on thepaired device.Sound is distorted. (When play-ing music)Check that no other devices utilizing the 2.4 GHzwavelength (including microwave ovens, wirelessradios, etc.) are nearby, and that no obstructionsblock the signal path.Can’t use hands-free operation. Confirm that wireless earphones and Bluetoothdevice are connected using the profile HFP orHSP.If connection to the Bluetooth device is in profileA2DP, it may be necessary to change connectionprofiles (depending on the specifications of theBluetooth device).Problem RemedyCommunication distance isshort, sound is garbled.Check that no other devices utilizing the 2.4 GHzwavelength (including microwave ovens, wirelessradios, etc.) are nearby, and that no obstructionsblock the signal path.Can’t use the voice assistantfunction.Confirm that the settings of the paired Bluetoothdevice are set correctly.