52FAQsBefore requesting service or assistance, please follow these simple guides to resolve the problem.If the problem still persists, please contact your local Panasonic dealer for assistance.White spots or shadow images (noise)Check the position, direction, and● connection of the aerial.Neither image nor sound isproducedIs the TV in “AV mode”?● Is the mains lead plugged into the● socket outlet?Is the TV turned On?● Check Picture Menu (p. 24) and● volume.Check all required cables and● connections are firmly in place.An error message appearsFollow the message’s instructions.● If the problem persists, contact your● local Panasonic dealer.The LCD panel moves slightly whenit is pushed with a finger Clatteredsound might be heardThere are some looseness around the● panel to prevent the damage to thepanel.The panel might move slightly when itis pushed with a finger, and clatteredsound might be heard. This is not amalfunction.There may be red spots, blue spots, greenspots and black spots on the screenAn image on a LCD or Plasma TV screen is created● by many small groups of dots known as pixels(which is similar to the image in a newspaper). Italso naturally follows that higher panel resolutionscontain more pixels. To create a colour image, eachpixel consists of three tiny coloured dots (knownas sub-pixels), one each of red, green and blue.Each one of these dots is precisely controlled bythe electronics of the TV to produce the picture.Whilst Panasonic maintains the highest standardsin manufacturing technology and processes in theconstruction of these panels, there are a numberof allowable pixel/sub-pixel failures that still allowthe panel to be defined as a good panel. It is notpossible to guarantee absolutely no pixel loss.First, remove the mains plug from the socket outlet.Display panel, Cabinet, PedestalFor regular care:Gently wipe the surface of the display panel, cabinet, or pedestal by using a soft cloth to clean the dirtor fingerprints.For stubborn dirt:Dampen a soft cloth with clean water or diluted neutral detergent (1 part detergent to 100 parts water).Then wring the cloth and wipe the surface. Finally, wipe away all the moisture.Do not use a hard cloth or rub the surface too hard. This may cause scratches on the surface.● Take care not to subject the TV’s surfaces to water or detergent. A liquid inside the TV could lead to● product failure.Take care not to subject the surfaces to insect repellent, solvent, thinner, or other volatile substances.● This may degrade surface quality or cause peeling of the paint.The surface of the display panel is specially treated and may be easily damaged. Take care not to● tap or scratch the surface with your fingernail or other hard objects.Do not allow the cabinet and pedestal to make contact with a rubber or PVC substance for a long● time. This may degrade surface quality.Mains plugWipe the mains plug with a dry cloth at regular intervals. Moisture and dust may lead to fire or electrical shock.Maintenance