21 TroubleshootingBefore asking for repairs, check the symptoms with the following table.Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or aproblem is not described below.Symptom Cause/solution Reference pagesCannot access from the webbrowser.• Is the LAN cable (category 5 or better, STP*) firmlyconnected to the network connector of the camera?*E model onlyInstallation Guide• Is the link indicator lit?When it is not lit, connection to a LAN may not beestablished or a network may be not workingcorrectly. Check if the cables have any contactfailure or if the wiring is correct or not.Installation Guide• Is the power of the camera on?Check if the power of the camera is turned on.Installation Guide• Are the set IP addresses valid? 139• Are you accessing the wrong IP address?Check the connection as follows.With the Windows command prompt, > ping “IPaddress of the camera”.If there is reply from the camera, the connection isnormal.If there is no reply, check the connection with thefollowing methods using a computer connected tothe same network as the camera. If the firewallsettings on the PC are enabled, temporarily disablethem before performing settings on the camera.– Start the Panasonic “IP Setting Software”,confirm the camera's IP address, and thenaccess that IP address.– If the network settings (IP address, subnet mask,and default gateway) are incorrect, reboot thecamera and change the network settings byusing the Panasonic “IP Setting Software” within20 minutes after the restart.– In networks that do not have a DHCP server, theIP address of the camera will be configured to“192.168.0.10” when the camera is rebooted byholding the INITIAL SET button on the camera.After the camera is initialized, access thecamera and set the IP address again. (When thecamera is initialized, all the settings of thecamera previously configured on the setupmenus will be initialized.)193Installation GuideOperating Instructions 19921 Troubleshooting
