36FAQsBefore requesting service or assistance, please follow these simple guides to resolve the problem.If problem still persists, please contact your local Panasonic dealer or Panasonic Customer CareCentrefor assistance.White spots or shadowimages (noise)• Check the position, direction andconnection of the aerial.No DVB programmes shownafter Auto Setup• Check the DVB transmitter.• Adjust the direction of the aerial to anothertransmitter installed nearby.• Check the analogue broadcast. If theimage quality is poor, check the aerial andconsult your nearest dealer.Interference or frozen /disappearing image in DVB• Check "Signal Condition". (p. 24). If"Signal Quality" or "Signal Strength" aredisplayed in red check aerial. If problempersists consult your local Panasonicdealer.• Turn the TV unit off with the On / Offswitch, then turn it on again.Direct TV record / Q-Linkfunctions not recording• Please confirm SCART cable andconnection. Also please set "AV1/AV2out" in the Setup menu (p. 16)There may be red spots,blue spots, green spots andblack spots on the screen• This is a characteristic of liquid crystalpanels and is not a problem. The liquidcrystal panel is built with very highprecision technology giving you finepicture details. Occasionally, a few non-active pixels may appear on the screenas a fixed point of red, green, blue orblack.Please note this does not affect theperformance of your LCD.The LCD panel movesslightly when it is pushedwith a finger. Clatteredsound might be heard• There are some looseness around thepanel to prevent the damage to thepanel.The panel might move slightly when itis pushed with a finger, and clatteredsound might be heard. This is not amalfunction.