30FAQsBefore requesting service or assistance, please follow these simple guides to resolve the problem.If problem still persists, please contact your local Panasonic dealer or Panasonic Customer Care Centrefor assistance. For details (p. 36)White spots or shadowimages (noise)• Check the position, direction, andconnection of the aerial.Neither image norsound is produced• Is the unit in "AV mode"?• Is the mains lead plugged into the socketoutlet?• Is the TV unit turned On?• Check Picture menu (p. 17) and volume.• Check all required SCART cables andconnections are firmly in place.Auto aspect• Auto aspect is designed to provide youwith the best aspect ratio to use to fillyour screen. For user control please seep. 28.There may be red spots,blue spots, green spotsand black spots on thescreen• This is a characteristic of liquid crystalpanels and is not a problem. The liquidcrystal panel is built with very highprecision technology giving you finepicture details. Occasionally, a few non-active pixels may appear on the screen asa fixed point of red, green, blue or black.Please note this does not affect theperformance of your LCD.Problem ActionsScreenS-Video / black and white picture• Using TV/AV button please confirm your selection is S-VideoI.e. AV2/S-Video or AV3/S-Video (p. 14).On Screen messages - I.e. AV1/EC1• You can simply clear these by pressing .Press again to redisplay.Direct TV record / Q-Linkfunctions not recording• Please confirm SCART cable and connection. Also pleaseset "AV1/AV2 out" in the Setup menu (p. 17).The LCD panel moves slightlywhen it is pushed with a fingerClattered sound might be heard• There are some looseness around the panel to prevent thedamage to the panel.The panel might move slightly when it is pushed with afinger, and clattered sound might be heard. This is not amalfunction.Chaotic image, noisy • Set "P-NR" in the Picture menu (to remove noise). (p. 17)• Check nearby electrical products(car, motorcycle, fluorescent lamp).No image can bedisplayed • Is "Colour" or "Contrast" in the Picture menu set to theminimum? (p. 17)Blurry or distorted image(no sound or low volume) • Reset channels. (p. 21)