FAQs, etc.31Problem Actions• On screen messages• Frequently Asked QuestionsOtherSound HDMINo sound is produced • Is "Sound Mute" active? (p. 7)• Is the volume set to the minimum?Sound level is lowor sound is distorted • Sound signal reception may be deteriorated.• Set "NICAM" (p. 17) in the Sound menu to "Off".Sound is unusual • Set the sound setting of the connected equipment to "2ch L.PCM".• Check the "HDMI1 input" setting in the Sound menu. (p. 17)• If digital sound connection has a problem, selectanalogue sound connection. (p. 17)Pictures from external equipmentare unusual when the equipmentis connected via HDMI• Is the HDMI cable connected properly? (p. 26)• Turn Off the TV unit and equipment, then turn them On again.• Check an input signal from the equipment. (p. 29)• Use an equipment compliant with EIA/CEA-861/861B.TV unit goes into"Standby mode" • The sleep function is activated.• The TV unit enters "Standby mode" about 30 min. after broadcasting ends.The remote controldoes not work • Are the batteries installed correctly? (p. 6)• Has the TV unit been switched On?"VIERA Link" functiondoes not work • Switch the TV unit on again with the equipment on.• Set "VIERA Link" to "Off", then set to "On" again. (p. 24)Problem ActionsOn screen messages Actions / MeaningsPlease wait.On screen messagesAll tuning data will be erasedNo recording - Check Tape or Disc• "Shipping condition" will erase all tuning data.No recording - UNKNOWN REASONRecording stopped - TV source changedAre you sure ?DOWNLOAD IN PROGRESS PLEASE WAITFeature not availableIncorrect PIN Number• Make sure the operation is with your desire.• Q-Link channel download is in progress.• Check the Q-Link connection and setting (p. 22).• The impossible source (Component / HDMI) to be record.• The PIN number you entered is wrong.• The tape or disc may be "write protected", missing or damaged.The equipment may already be recording.• The recording cannot be done by any reason. Check the equipment.• Disc or tape may be full.• A function is in progress.• Direct TV recording will stop if channel or input source is changed.Recording in progress • The recording equipment is recording the programme signal fromits own tuner. You can turn the TV off and leave the equipmentrecording in the normal way.Please check settings and connections onHDMI devices. • Communication error in VIERA Link function (p. 24).WARNINGAll current tuning data will be erased• No signal can be found in Auto setup.No stations foundPlease insert the aerial• Auto setup will be erased all present tuning data (p. 19).An error message appears • Contact the authorized Service Centre.An error message appears • Follow the message’s instructions.• If the problem persists, contact the authorized Service Centre.Unable to download, Check Equipment • The tape or disc is active. Stop the equipment and try again.