29FAQsBefore requesting service or assistance, please follow these simple guides to resolve the problem.If problem still persists, please contact your local Panasonic dealer or Panasonic Customer Care Centrefor assistance.White spots or shadowimages (noise)Check the position, direction, andconnection of the aerial.The main unit is hotThe main unit radiates heat andsome of the parts may becomehot. This is not a problem forperformance or quality.Setup in a location with goodventilation.Do not cover the ventilation holesof the TV with a tablecloth, etc.,and do not place on top of otherequipment.There may be red spots,blue spots, green spots andblack spots on the screen.This is a characteristic of liquidcrystal panels and is not a problem.The liquid crystal panel is built withvery high precision technologygiving you fine picture details.Occasionally, a few non-activepixels may appear on the screenas fixed points of red, blue, greenor black.Please note this does not affect theperformance of your LCD.Pictures from an equipmentare unusual when theequipment is connected viaHDMIIs the HDMI cable connectedproperly? (page 23)Turn Off the TV unit and equipment,then turn them On again.Check an input signal from theequipment. (page 27)Use an equipment compliant withEIA/CEA-861/861B.The remote control does notworkAre the batteries installed correctly?(page 4)Has the TV unit been switched On?Has the battery run down?“Shop” appears on screen atswitch on“Shop” was selected in “InitialSetup”. Select “Home” in “ViewingEnvironment”. (page 7)