Frequently Asked Questions71FAQsBefore requesting service or assistance, please follow these simple guides to resolve the problem.If the problem still persists, please contact your local Panasonic dealer for assistance.White spots or shadow images (noise)• Check the position, direction, and connection ofthe aerial.Neither image nor sound is produced• Is the TV in “AV mode”?• Is the mains lead plugged into the socket outlet?• Is the TV turned On?• Check the Picture Menu (p. 24 - 25) andvolume.• Check all required cables and connections arefirmly in place.An error message appears• Follow the message’s instructions.• If the problem persists, contact your localPanasonic dealer.“VIERA Link” function does not work and anerror message appears• Confirm the connection. (p. 56)• Turn the connected equipment on and thenswitch the TV on. (p. 57)Permanently lit spots on screen• Due to production process involved in thistechnology this may result in some pixelswhich are permanently lit or unlit. This is not amalfunction.Contrast is reduced• Contrast is lowered in the following conditionswithout any user operation for a few minutes:• no signal in Digital TV mode or AV mode• selected locked channel• selected invalid channel• displayed menu• selected radio channel• Thumbnail or still pictureProblem ActionsScreenChaotic image, noisy • Change the setting of [P-NR] in the Picture Menu (to remove noise).(p. 24)• Check nearby electrical products (car, motorcycle, fluorescent lamp).No image can bedisplayed • Is [Colour] or [Contrast] in the Picture Menu set to the minimum?(p. 24)Blurry or distortedimage(no sound or lowvolume)• Reset channels (p. 32 - 33)Unusual image isdisplayed • Turn the TV Off with Mains power On / Off switch, then turn it Onagain.[Shop] appears onscreen at switch on• [Shop] was selected in [Auto Tuning] (p. 12)• Reset settings in [Shipping Condition] (p. 36), then select [Home] in[Auto Tuning] (p. 12)SoundNo sound is produced • Is “Sound Mute” active? (p. 11)• Is the volume set to the minimum?Sound level is lowor sound is distorted • Sound signal reception may be deteriorated.• Set [MPX] in the Sound Menu to [Mono] (p. 27).Unusual sound fromthe TV • When power is on, drive noise may be heard from inside the TV(not a sign of faulty operation).