94Troubleshooting (Advanced)Refer to the following instructions when a problem occurs. If the remedies indicated in the chart do not solve the problem,contact Panasonic Technical Support. For a software problem, refer to the instruction manual of the software.• To check the computer’s usage status (Î page 105). Shut DownCannot shut down or restart Windows. z Remove USB devices.z It may take 1 or 2 minutes to shut down. DisplayThe screen does not become brighteven if pressing Fn+F2.z The brightness is set low to avoid malfunction where surrounding temperatureis high. Use it in an environment of between 5°C and 35°C. Sleep or HibernationCannot enter sleep or hibernation. z Remove USB devices temporarily. If the problem persists, restart the computer.z It may take 1 or 2 minutes to enter sleep or hibernation.z The computer may not enter sleep when the computer is communicating viamodem.z The computer does not enter sleep or hibernation immediately after resuming.Wait approximately 1 minute.z When a disc formatted using B’s CLiP is in the CD/DVD drive, the computer willnot enter sleep or hibernation. Remove the disc.Cannot enter sleep or hibernationautomatically.z Disconnect peripheral devices.z When a disc formatted using B’s CLiP is in the CD/DVD drive, the computer willnot enter sleep or hibernation. Remove the disc.z If you connect to a network using wireless LAN function, select the profile andconnect to the access point (Î page 69).z If you do not use wireless LAN function, turn off wireless LAN function(Î page 68).z Make sure that you are not using any software that regularly accesses the harddisk.The computer does not resume. z If you press and hold the power switch for 4 seconds or longer, the power willbe turned off forcibly and the computer will not resume. In this case, all unsaveddata will be lost.z You disconnected the AC adaptor and the battery pack while the computer wasin sleep. If the computer’s power supply is disconnected in sleep, unsaved datawill be lost and the computer will not resume.z The battery is exhausted. Sleep and hibernation consume some power.