42 43FAQs, etc.Frequently Asked QuestionsIf there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out thesuggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the modelnumber and serial number (both found on the rear of the TV).Problem ActionsScreen Sound OtherSUBSUBMENUMENU--FAQBefore requesting service or assistance, please follow these simple guides to resolve the problem.If problem still persists, please contact your local Panasonic dealer or Panasonic Service Center for assistance.For details (p. 45)For additional assistance, please contact us via the website at:www.panasonic.com/contactinfowww.panasonic.caThe remote control doesnot work• Are the batteries installed correctly? (p. 6)• Has the battery run down?Pictures from externalequipment are distortedwhen the unit isconnected via HDMI• Is the HDMI cable connected properly?(p. 36-37)• Turn Off the TV unit and equipment, thenturn them On again.• Check an input signal from the equipment.(p. 41)• Use equipment compliant withEIA/CEA-861/861B.Chaotic image, noisy • Check nearby electrical products(car, motorcycle, fluorescent lamp).No image can bedisplayed • Check Picture menu (p. 22)Only spots are displayedinstead of images • Check the channel settings. (p. 30)• Check the antenna cables.Neither image norsound is produced • Is the power cord plugged into the outlet?• Is the TV unit turned On?• Check Picture menu (p. 22) and volume.No sound is produced• Are the speakers’ cables connected correctly?• Is “Sound Mute” active? (p. 15)• Is the volume set to the minimum?• Is “Speaker output” set to “Off”? (p. 22)• Change “SAP” settings. (p. 18)• Check “HDMI 1 in” or “HDMI 2 in” settings.(p. 22)Sound is unusual• Set “SAP” setting to “Stereo” or “Mono.”• Check the HDMI device connected to the unit.• Set the audio setting of the HDMI device to“Linear PCM.”• If digital sound connection has a problem,select analog sound connection.The main unit is hot.• The main unit radiates heat and some of the parts maybecome hot. This is not a problem for performance orquality.Set up in a location with good ventilation.Do not cover the ventilation holes of the TV witha tablecloth, etc., and do not place on top of otherequipment.White spots orshadow images(noise)• Check the position, direction,and connection of the aerial.Interference orfrozen digitalchannels(intermittent sound)• Change the direction of antennafor digital channels.• Check “Signal meter” (p. 31).If the signal is weak, check theantenna and consult your localdealer.The LCD panelmoves slightly whenit is pushed with afingerA clattered soundmight be heardThis is not a malfunction.• There is some looseness aroundthe panel to prevent the damage tothe panel.