Panasonic KX-FHD351 Operating Instructions Manual

Contents

PFQX1703ZA CC0402TW0Panasonic FAX ADVANTAGE PROGRAMPanasonic Consumer ElectronicsCompany, Division of MatsushitaElectric Corporation of AmericaOne Panasonic Way,Secaucus, New Jersey 07094Panasonic Sales Company,Division of Matsushita Electric ofPuerto Rico, Inc.Ave. 65 de Infantería, Km. 9.5San Gabriel Industrial Park, Carolina,Puerto Rico 00985KX-FHD351Proof of PurchaseFree peace of mind,direct from PanasonicNO EXTRA COST6-month limited warranty 1: parts, labor,and toll-free help line 2FAX ADVANTAGE PROGRAM1. See dealer for limited warranty details.2. After the fax advantage program, contact our Continued ServicesTechnical Support Line at 1-900-555-PANA (1-900-555-7262), for feebased technical support.3. Replacement unit is refurbished.4. Replacement program is only available in the 50 United States and issubject to termination at any time without advance notice.5. “Out-of-box failure” is an inoperable unit that was purchased no morethan 10 days prior to your 1-800-HELP-FAX call, and would otherwisequalify for warranty service under the terms and conditions of thelimited warranty.6. Panasonic reserves the right to send a refurbished unit.Free replacement 3 and repair programThe Panasonic Fax Advantage Consumer Service Program.Panasonic knows that if your fax machine is not up and running,neither is your business. That’s why we created the Panasonic FaxAdvantage Program. Included at no extra cost with the purchase of a newand unused Panasonic Fax Machine, the Fax Advantage Program canprovide a free replacement unit 3 if your original unit is in need of repair.Here’s how it works:1. If you have a problem with your fax that you purchased new andunused while it is covered by the period of limited warranty 1 , call ourtoll-free help-line at 1-800-HELP-FAX 2 .2. Talk to one of our technical experts to diagnose your problem overthe phone.3. If repairs are necessary and you are entitled to service under theterms and conditions of the limited warranty 4, we will send a refur-bished replacement unit to you by UPS Ground service delivery. Theshipping method is upgradable for an extra charge.A second option available under our limited warranty is to mail-in orcarry-in your fax to one of our Regional Service centers, where the unitwill be repaired and returned to you.Instructions:If you choose to receive a replacement unit under the Fax AdvantageProgram, Panasonic will provide a replacement unit which will becompletely refurbished, quality-tested by Panasonic technicians andindividually hand-inspected before it is shipped to you. You will keep thereplacement unit and send the original unit to us in the replacementunit’s box. UPS will pick up the unit at no charge to you, should it bedetermined that you are entitled to warranty service. A proof-of-purchasemust be included with the returned product. Any unit that is replaced byPanasonic and not shipped with proper proof-of-purchase by you will besubject to a minimum $100.00 charge. The original unit must beproperly packaged in the same manner as the replacement unit, utilizingthe packing materials provided. Damage due to improper orinadequate packing will be charged to you as an out-of-warranty cost.If our 1-800-HELP-FAX technicians determine that your unit may be an“out-of-box failure” 5, we will attempt to provide you with a factory-newreplacement unit 6 . You must ship a copy of your receipt with your origi-nal unit to verify that you purchased the unit within 10 days prior toyour 1-800-HELP-FAX call.Requirements:You must give our technicians a valid credit card number (Discover,VISA, Master Card, or American Express/Optima). Product that is notreturned to Panasonic by 10 business days after shipment of thereplacement product will be charged to your credit card account atPanasonic’s Suggested Retail Price (see dealer for details). If youroriginal unit is not eligible for warranty service, your card will becharged for the non-warranty repair of the unit at Panasonic’s currentrate for parts and labor and for any shipping charges associated withthis program. If you do not wish to pay out-of-warranty repair costs,you will be responsible for returning the replacement unit to Panasonicand for paying all shipping charges associated with this programincluding the UPS delivery of the replacement product to you,shipment of the problem unit to Panasonic, shipment of thereplacement unit back to Panasonic and the return of your originalunit back to you. Credit status will be verified prior to sending thereplacement product.

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