71Troubleshooting (Advanced)Refer to the following instructions when a problem occurs. If the remedies indicated in the chart do not solve the problem,contact Panasonic Technical Support. For a software problem, refer to the instruction manual of the software.• To check the computer’s usage status (Î page 78). Shut DownCannot shut down or restart Windows. z Remove USB devices.z It may take one or two minutes to shut down. Standby/HibernationCannot enter standby or hibernationmode.z Remove USB devices temporarily. If the problem persists, restart the computer.z It may take one or two minutes to enter standby or hibernation.z The computer may not enter standby when the computer is communicating viamodem.z The computer does not enter standby or hibernation immediately after resum-ing. Wait approximately one minute.z When a disc formatted using B’s CLiP is in the CD/DVD drive, the computer willnot enter standby or hibernation. Remove the disc.Cannot enter standby or hibernationmode automatically.z Disconnect peripheral devices.z When a disc formatted using B’s CLiP is in the CD/DVD drive, the computer willnot enter standby or hibernation. Remove the disc.The computer does not resume. z If you press and hold the power button for four seconds or longer, the power willbe turned off forcibly and the computer will not resume. In this case, all unsaveddata will be lost.z You disconnected the AC adaptor and the battery pack while the computer wasin standby mode. If the computer’s power supply is disconnected in standbymode, unsaved data will be lost and the computer will not resume.z The battery is exhausted. Standby and hibernation consume some power. SoundNo sound. z Press Fn+F4 or Fn+F6 to cancel mute.Distorted sound. z Performing Fn key combinations sometimes causes sound distortion. Stop andrestart playback.Cannot change the volume by press-ing Fn+F5 or Fn+F6.z Activate the Windows sound function. When it is not active, the volume doesnot change even if is displayed.“There was an error updating the reg-istry” appears when Sound Recorderis started.z Sound Recorder is started by a limited account user whose language setting isnot the same as the administrator user who last started Sound Recorder. Thisdoes not affect the operation.