NorthStar GM1708 961X Installation Manual

Also see for 961X: Reference manual Operation and reference manual

NorthStar GM1708 961X Installation Manual Manual pdf 13 page image

SECTION ONE - Introduction961 INSTALLATION MANUAL Revision A Page 3service@northstarcmc.comServicing the unitRepair of the unit is performed only at the Northstar factory. Serviceincludes a complete hardware and software check-out.For a system under warranty, shipping charges to the factory are the onlycost for factory repair. Repaired units will be returned via prepaid econ-omy ground freight (units returned overseas are chargeable).Units and accessories returned for warranty repair that are determined tobe without fault are subject to a handling charge.Returning a unit for serviceThe unit is covered by a two-year hardware-only warranty, which, insummary, states that if the unit is returned to the factory by the owner ordealer during the warranty period, Northstar will repair or replace, free ofcharge, any part found to be defective due to faulty materials or work-manship, if the system has been properly installed and hasn’t beenabused. See the Limited Warranty Policy at the front of this manual forfurther details. The only cost to the owner will be the one-way shippingcharges and any associated charges that may be imposed by the dealer. Ifyou have overnight or second-day shipping requirements, before ship-ping the unit, please call the factory for turnaround time, freight charges,and payment arrangements.The unit should be shipped only in a properly designed carton with pack-ing material. Shipments to the Northstar factory should be made to thefollowing address:Northstar TechnologiesService Department30 Sudbury RoadActon, MA 01720 USANOTE:Field repairs are not authorized and will void the warranty!CAUTION!You may want to ensure that the user has backed-up any oftheir waypoints and routes before returning the unit for repair;see “Saving and restoring databases and system logs” begin-ning on page 63 for information on backing up waypoints androutes.Before returning the unitto the Northstar factory,to prevent delays it iscritical that you firstobtain a Return Materi-als Authorization (RMA)number from the North-star Service Department.If you purchased yourunit through a dealer,call the dealer and pro-vide your serial numberso they can get you anRMA number.Shipments without aproper RMA number willnot be accepted!