Lenovo ThinkSystem SR550 Maintenance Manual

Also see for ThinkSystem SR550: Manual Manual Product guide Quick start guide Setup guide

Gather the following information to provide to the service technician. This data will help the servicetechnician quickly provide a solution to your problem and ensure that you receive the level of service forwhich you might have contracted.• Hardware and Software Maintenance agreement contract numbers, if applicable• Machine type number (Lenovo 4-digit machine identifier)• Model number• Serial number• Current system UEFI and firmware levels• Other pertinent information such as error messages and logsAs an alternative to calling Lenovo Support, you can go to https://support.lenovo.com/servicerequest tosubmit an Electronic Service Request. Submitting an Electronic Service Request will start the process ofdetermining a solution to your problem by making the pertinent information available to the servicetechnicians. The Lenovo service technicians can start working on your solution as soon as you havecompleted and submitted an Electronic Service Request.Collecting service dataTo clearly identify the root cause of a server issue or at the request of Lenovo Support, you might needcollect service data that can be used for further analysis. Service data includes information such as eventlogs and hardware inventory.Service data can be collected through the following tools:• Lenovo XClarity Provisioning ManagerUse the Collect Service Data function of Lenovo XClarity Provisioning Manager to collect system servicedata. You can collect existing system log data or run a new diagnostic to collect new data.• Lenovo XClarity ControllerYou can use the Lenovo XClarity Controller web interface or the CLI to collect service data for the server.The file can be saved and sent to Lenovo Support.– For more information about using the web interface to collect service data, see http://sysmgt.lenovofiles.com/help/topic/com.lenovo.systems.management.xcc.doc/NN1ia_c_servicesandsupport.html.– For more information about using the CLI to collect service data, see http://sysmgt.lenovofiles.com/help/topic/com.lenovo.systems.management.xcc.doc/nn1ia_r_ffdccommand.html.• Lenovo XClarity AdministratorLenovo XClarity Administrator can be set up to collect and send diagnostic files automatically to LenovoSupport when certain serviceable events occur in Lenovo XClarity Administrator and the managedendpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to anotherservice provider using SFTP. You can also manually collect diagnostic files, open a problem record, andsend diagnostic files to the Lenovo Support Center.You can find more information about setting up automatic problem notification within the Lenovo XClarityAdministrator at http://sysmgt.lenovofiles.com/help/topic/com.lenovo.lxca.doc/admin_setupcallhome.html.• Lenovo XClarity Essentials OneCLILenovo XClarity Essentials OneCLI has inventory application to collect service data. It can run both in-band and out-of-band. When running in-band within the host operating system on the server, OneCLI cancollect information about the operating system, such as the operating system event log, in addition to thehardware service data.186 ThinkSystem SR550 Maintenance Manual