Lenovo ThinkSystem DW612S System Configuration Manual

To find the Tech Tips available for your server:1. Go to http://datacentersupport.lenovo.com and navigate to the support page for your server.2. Click on the documentation icon How To’s from the navigation pane.3. Click Article Type ➙ Solution from the drop-down menu.Follow the on-screen instructions to choose the category for the problem that you are having.• Check Lenovo Data Center Forum at https://forums.lenovo.com/t5/Datacenter-Systems/ct-p/sv_eg to see ifsomeone else has encountered a similar problem.Gathering information needed to call SupportIf you require warranty service for your Lenovo product, the service technicians will be able to assist youmore efficiently if you prepare the appropriate information before you call. You can also go to http://datacentersupport.lenovo.com/warrantylookup for more information about your product warranty.Gather the following information to provide to the service technician. This data will help the servicetechnician quickly provide a solution to your problem and ensure that you receive the level of service forwhich you might have contracted.• Hardware and Software Maintenance agreement contract numbers, if applicable• Machine type number (Lenovo 4-digit machine identifier). Machine type number can be found on the IDlabel, see “Identifying the server and access the Lenovo XClarity Controller” in the User Guide of the high-density server.• Model number• Serial number• Current system UEFI and firmware levels• Other pertinent information such as error messages and logsAs an alternative to calling Lenovo Support, you can go to https://support.lenovo.com/servicerequest tosubmit an Electronic Service Request. Submitting an Electronic Service Request will start the process ofdetermining a solution to your problem by making the pertinent information available to the servicetechnicians. The Lenovo service technicians can start working on your solution as soon as you havecompleted and submitted an Electronic Service Request.Collecting service dataTo clearly identify the root cause of a server issue or at the request of Lenovo Support, you might needcollect service data that can be used for further analysis. Service data includes information such as eventlogs and hardware inventory.Service data can be collected through the following tools:• Lenovo XClarity Provisioning ManagerUse the Collect Service Data function of Lenovo XClarity Provisioning Manager to collect system servicedata. You can collect existing system log data or run a new diagnostic to collect new data.• Lenovo XClarity ControllerYou can use the Lenovo XClarity Controller web interface or the CLI to collect service data for the server.The file can be saved and sent to Lenovo Support.– For more information about using the web interface to collect service data, see the “Backing up theBMC configuration” section in the XCC documentation compatible with your server at https://sysmgt.lenovofiles.com/help/topic/lxcc_frontend/lxcc_overview.html.36 ThinkSystem DW612S Neptune DWC Enclosure System Configuration Guide