Lenovo ThinkPad User Manual

Also see for ThinkPad Hard Disk Drive: User guide User manual Hardware Maintenance Manual User guide User guide

Appendix A. Service and SupportThe following information describes the technical support that is available for your product, during thewarranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a fullexplanation of Lenovo warranty terms.Registering your optionRegister to receive product service and support updates, as well as free and discounted computeraccessories and content. Go to:http://www.lenovo.com/register/Online technical supportOnline technical support is available during the lifetime of a product at:http://www.lenovo.com/support/Product replacement assistance or exchange of defective components also is available during thewarranty period. A Lenovo technical support representative can help you determine the best alternative.In addition, if your Lenovo option is installed into a Lenovo computer, the option takes on the warrantyof the computer in which it is installed. For many Lenovo computers, this can entitle the Lenovo optionfor warranty service up to three years.Telephone technical supportInstallation and configuration support through the Customer Support Center will be available until 90days after the option has been withdrawn from marketing. After that time, the support is cancelled, ormade available for a fee, at Lenovo’s discretion. Additional support is also available for a nominal fee.Before contacting a Lenovo technical support representative, please have the following information aspossible: option name and number, proof of purchase, computer manufacturer, model, serial number andmanual, the exact wording of any error message, description of the problem, and the hardware andsoftware configuration information for your system.Your technical support representative might want to walk you through the problem while you are at yourcomputer during the call.For a list of Service and Support phone numbers, go to:http://www.lenovo.com/support/phone/© Lenovo 2008. Portions © IBM Corp. 2005. 13