Lenovo ThinkPad Tablet 2 User Manual

Also see for ThinkPad Tablet 2: Specification Hardware Maintenance Manual Hardware Maintenance Manual Setup guide User guide

Chapter 12. Getting supportThis chapter provides information about getting help and support from Lenovo.Lenovo technical supportAfter you buy a ThinkPad Tablet 2, register your tablet with Lenovo. Using the registered information, Lenovocan contact you in case of a recall or other severe problems. After you register your tablet with Lenovo,you will receive quicker service when you call Lenovo for help. In addition, some locations offer extendedprivileges and services to registered users.To register your tablet with Lenovo, do either of the following:• Go to http://www.lenovo.com/register and follow the instructions on the screen.• Tap Lenovo Support from the Start screen. Then tap Registration.Technical support information is available on the Lenovo Support Web site at http://www.lenovo.com/support.This Web site is updated with the latest support information such as the following:• Drivers and software• Diagnostic solutions• Product and service warranty• Product and parts details• User guides and manuals• Knowledge base and frequently asked questionsIf you need to call the Lenovo Customer Support Center, go to http://www.lenovo.com/support/phone forthe latest telephone numbers and hours of operation.During the warranty period, you can get the following services from the Customer Support Center:• Problem determination: Trained personnel are available to assist you with determining if you have ahardware problem and deciding what action is necessary to fix the problem.• Lenovo hardware repair: If the problem is determined to be caused by Lenovo hardware under warranty,trained service personnel are available to provide the applicable level of service.• Engineering change management: Occasionally, there might be changes that are required after aproduct has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected EngineeringChanges (ECs) that apply to your hardware available.For the terms and conditions of the Lenovo Limited Warranty that applies to your tablet, refer to the Safety,Warranty, and Setup Guide that comes with your tablet.Locating the machine type and model (MTM) number and the system serial numberWhen calling for technical assistance, you are requested to provide the MTM number and the system serialnumber of your tablet. To get the MTM number and the serial number, check the MTM label affixed onthe bottom cover.© Copyright Lenovo 2012, 2013 59