Lenovo ThinkPad Tablet 2 User Manual

Also see for ThinkPad Tablet 2: Specification Hardware Maintenance Manual Hardware Maintenance Manual Setup guide User guide

Chapter 11. Troubleshooting problemsThis chapter describes on what to do if you experience a problem with your tablet.TroubleshootingThe problems and solutions described in this chapter are meant only as a guide. They are not definitiveproblem solving techniques. For some problems, you might need help from Lenovo, your reseller, or yourservice provider.When you observe a problem, stop operation immediately, because taking further action might result in dataloss or damage. Take a note of what the system is doing and what actions you performed before the problemoccurred. Provide detailed information to Lenovo or your service provider for quicker problem resolution.Internet problemProblem: Unable to connect to the wireless network.Suggested solution: Ensure that:• The SIM card is valid and workable if you are using a mobile data network (3G or 4G).• You are within the network’s service range and the signal strength is good.• Your tablet is not in Airplane mode.If the problem persists, contact Lenovo for technical support.Multi-touch screen problems• Problem: The multi-touch screen responds slowly or improperly.Suggested solution: Do the following:1. Ensure that your hands are clean and dry when touching the screen.2. Restart your tablet to try again.If the problem persists, contact Lenovo for technical support.Battery problemProblem: The battery does not charge correctly.Suggested solution: Check if the ac adapter is connected correctly. If the connection is good but thebattery still does not charge, contact Lenovo to replace with a new battery.System problems• Problem: Unable to turn the tablet on.Suggested solution: Connect your tablet to an ac power outlet using either a dock or the adapterthrough the provided USB cable to see if the problem is caused by a drained battery. If the problempersists, insert a straightened paper clip into the emergency-reset hole. To locate the emergency-resethole, see “Tablet layout” on page 1. If the problem still persists, contact Lenovo for technical support.Media problems• Problem: The audio quality is poor or there is no sound output.Suggested solution: Check and ensure that:© Copyright Lenovo 2012, 2013 55