Lenovo ThinkCentre A58 5473 User Manual

Contents

Help and serviceThis section contains information about obtaining help and service.Using the documentation and diagnostic programsIf you experience a problem with your computer, see Chapter 6, “Troubleshootingand diagnostics,” on page 55. For information on additional resources to help youtroubleshoot your computer problem, see “Information resources” on page 61.If you suspect a software problem, see the documentation, including readme filesand online help, that comes with the operating system or application program.Most computers come with a set of diagnostic programs that you can use to helpyou identify hardware problems. For instructions on using the diagnosticprograms, see “Diagnostic programs” on page 56.Lenovo maintains pages on the World Wide Web where you can get the latesttechnical information and download device drivers and updates. To access thesepages, follow the instructions at:http://www.lenovo.com/supportCalling for serviceDuring the warranty period, you can get help and information by telephonethrough the Customer Support Center.These services are available during the warranty period:v Problem determination - Trained personnel are available to assist you withdetermining a hardware problem and deciding what action is necessary to fixthe problem.v Hardware repair - If the problem is caused by hardware under warranty, trainedservice personnel are available to provide the applicable level of service.v Engineering Change management - There might be changes that are requiredafter a product has been sold. Lenovo or your reseller will make selectedEngineering Changes (ECs) that apply to your hardware available.The following items are not covered by the warranty:v Replacement or use of parts not manufactured for or by Lenovo ornon-warranted Lenovo partsv Identification of software problem sourcesv Configuration of BIOS as part of an installation or upgradev Changes, modifications, or upgrades to device driversv Installation and maintenance of network operating systems (NOS)v Installation and maintenance of application programsRefer to the safety and warranty information that is provided with your computerfor a complete explanation of warranty terms. You must retain your proof ofpurchase to obtain warranty service.For a list of service and support phone numbers for your country or region, go tohttp://www.lenovo.com/support and click Support phone list or refer to thesafety and warranty information provided with your computer.Chapter 7. Getting information, help, and service 63

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