Lenovo RT8.0kVA Installation And User Manual

Also see for RT11.0VA: Installation and user guide

Contents

Appendix B. Getting help and technical assistanceIf you need help, service, or technical assistance or just want more information about Lenovo products, youwill find a wide variety of sources available from Lenovo to assist you.Use this information to obtain additional information about Lenovo and Lenovo products, and determinewhat to do if you experience a problem with your Lenovo system or optional device.Note: This section includes references to IBM web sites and information about obtaining service. IBM isLenovo's preferred service provider for the System x, Flex System, and NeXtScale System products.Before you callBefore you call, make sure that you have taken these steps to try to solve the problem yourself.If you believe that you require warranty service for your Lenovo product, the service technicians will be ableto assist you more efficiently if you prepare before you call.• Check all cables to make sure that they are connected.• Check the power switches to make sure that the system and any optional devices are turned on.• Check for updated software, firmware, and operating-system device drivers for your Lenovo product. TheLenovo Warranty terms and conditions state that you, the owner of the Lenovo product, are responsiblefor maintaining and updating all software and firmware for the product (unless it is covered by anadditional maintenance contract). Your service technician will request that you upgrade your software andfirmware if the problem has a documented solution within a software upgrade.• If you have installed new hardware or software in your environment, check http://www.lenovo.com/serverproven/ to make sure that the hardware and software is supported by your product.• Go to http://www.lenovo.com/support to check for information to help you solve the problem.• Gather the following information to provide to the service technician. This data will help the servicetechnician quickly provide a solution to your problem and ensure that you receive the level of servicefor which you might have contracted.– Hardware and Software Maintenance agreement contract numbers, if applicable– Machine type number (Lenovo 4-digit machine identifier)– Model number– Serial number– Current system UEFI and firmware levels– Other pertinent information such as error messages and logs• Go to http://www.ibm.com/support/ entry/portal/Open_service_request to submit an Electronic ServiceRequest. Submitting an Electronic Service Request will start the process of determining a solution toyour problem by making the pertinent information available to the service technicians. The IBM servicetechnicians can start working on your solution as soon as you have completed and submitted anElectronic Service Request.You can solve many problems without outside assistance by following the troubleshooting proceduresthat Lenovo provides in the online help or in the Lenovo product documentation. The Lenovo productdocumentation also describes the diagnostic tests that you can perform. The documentation for mostsystems, operating systems, and programs contains troubleshooting procedures and explanations of errormessages and error codes. If you suspect a software problem, see the documentation for the operatingsystem or program.© Copyright Lenovo 2015, 2017 69