18ASSISTANCEOR SERVICEBefore calling for assistance or service, please check“Troubleshooting.” It may save you the cost of a service call. Ifyou still need help, follow the instructions below.When calling, please know the purchase date and the completemodel and serial number of your appliance. This information willhelp us to better respond to your request.If you need replacement partsIf you need to order replacement parts, we recommend that youonly use factory specified parts. These parts will fit right and workright, because they are made with the same precision used tobuild every new KITCHENAID ® appliance. To locate factoryspecified replacement parts in your area, call our CustomerInteraction Center telephone number or your nearest designatedservice center.In the U.S.A.Call the KitchenAid Customer Interaction Centertoll free: 1-800-422-1230.Our consultants provide assistance with: Features and specifications on our full line of appliances. Installation information. Use and maintenance procedures. Accessory and repair parts sales. Specialized customer assistance (Spanish speaking, hearingimpaired, limited vision, etc.). Referrals to local dealers, repair parts distributors, andservice companies. KitchenAid designated servicetechnicians are trained to fulfill the product warranty andprovide after-warranty service, anywhere in the United States.To locate the KitchenAid designated service company in yourarea, you can also look in your telephone directory YellowPages.For further assistanceIf you need further assistance, you can write to KitchenAid withany questions or concerns at:KitchenAid Brand Home AppliancesCustomer Interaction Center553 Benson RoadBenton Harbor, MI 49022-2692Please include a daytime phone number in your correspondence.In CanadaCall the KitchenAid Canada Customer Interaction Center toll free:1-800-461-5681 Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).Saturday 8:30 a.m. - 4:30 p.m. (EST).Our consultants provide assistance with: Features and specifications on our full line of appliances. Referrals to local dealers.For service in CanadaCall 1-800-807-6777. KitchenAid designated service techniciansare trained to fulfill the product warranty and provide after-warranty service, anywhere in Canada.For further assistanceIf you need further assistance, you can write to KitchenAidCanada with any questions or concerns at:KitchenAid CanadaCustomer Interaction Center1901 Minnesota CourtMississauga, Ontario L5N 3A7Please include a daytime phone number in your correspondence.