2-14 n KitchenAid 2013 Stainless Steel Tall Tub DishwasherOPERATIONConsumer Troubleshooting Guide16TroubleshootingFirst try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)to possibly avoid the cost of a service call.In the U.S.A., www.kitchenaid.com In Canada, www.kitchenaid.caPROBLEM SOLUTIONDISHWASHER DOESNOT RUN NOTE: It is normal for the dishwasher to repeatedly pause several times during a cycle.If the Start/Resume light is blinking, close the door and push START/RESUME.Be sure the door is closed and latched.Be sure you have disabled Sleep Mode by pressing either START/RESUME or CANCEL, or openingand closing the door before selecting your cycle/option.Check that there is not an interference with large casserole dishes and the wash system at the backof the dishwasher. Adjust loading as necessary to ensure door is closed and latched.Be sure you have selected a cycle. (See “Cycles and Options Descriptions” section.)Be sure there is power to the dishwasher. A circuit breaker or fuse may have tripped.If lights other than Start/Resume blink and the unit will not run, you will need to call for service.DETERGENT REMAINS INTHE DISPENSER ORTABLET IS ON BOTTOMOF TUBCheck for dishware such as cookie sheets, cutting boards, or large containers, etc., that may beblocking the detergent dispenser from opening properly.Be sure your detergent is fresh and lump free.Be sure the cycle has completed (the Clean light is on). If it has not completed, you will need toresume the cycle by closing the door and pressing START/RESUME.CYCLE RUNS TOO LONG NOTES: To use less water and reduce energy consumption you will encounter cycles that typically run forup to 3 hours. A water heater setting of 120°F (49°C) is best, the dishwasher will delay longer while heatingcooler water. Some options will add time to the cycle. (See “Cycles and Options Descriptions” section.) TheProDry™ or Heat Dry option adds approximately ¹⁄₂ hour.Try the 1 Hour Wash cycle.Run the hot water at a faucet close to the dishwasher before starting the cycle.DISHWASHER NOT DRYING NOTE: Plastic and items with nonstick surfaces are difficult to dry because they have a poroussurface which tends to collect water droplets. Towel drying may be necessary.Use of rinse aid along with the ProDry™ or Heat Dry option is needed for proper drying.Proper loading of items can affect drying. (See specific loading instructions within this guide.)Glasses and cups with concave bottoms hold water. This water may spill onto other items whenunloading. Unload the bottom rack first. Locate these items on the more slanted side of the rack for improved results.WILL NOT FILL Be sure the water is turned on to the dishwasher.Check that the float is free from obstructions. (See “Parts and Features.”)Check for suds in the dishwasher. If foam or suds are detected, the dishwasher may not operateproperly or may not fill with water. (See “Blinking Lights” in “Troubleshooting” section.)WATER REMAINS IN THETUB/WILL NOT DRAINBe sure the cycle has completed (the Clean light is on). If it has not, you will need to resume the cycleby closing the door and pressing START/RESUME.If dishwasher is connected to a food waste disposer, be sure the knockout plug has been removedfrom the disposer inlet.Check for kinks in the drain hose.Check for food obstructions in the drain or disposer.Check your house fuse or circuit breaker.HARD WATER(WHITE RESIDUE ONDISHWASHER INTERIOR ORGLASSWARE)NOTE: Extremely hard water mineral deposits can cause damage to your dishwasher and make itdifficult to achieve good cleaning. A water softener is strongly recommended if your hardness is15 grains or more. If a water softener is not installed, the following steps may help:Use a commercial cleaner designed for dishwashers once per month.Clean the upper and lower filters at least once per month. (See “Cleaning Instructions” in the“Filtration System” section.)Always use a rinse aid.Always use a high-quality, fresh detergent.Use a detergent booster/water softener additive designed for dishwashers.