Kenmore 795.7209 Use & Care Manual

Also see for 795.7209: Use & care guide

Contents

Kenmore 795.7209 Use & Care Manual Manual pdf 46 page image

Should you experience any problems with yourrefrigerator, it has the capability of transmitting data viayour telephone to the Kenmore Connect Team. This givesyou the capability of speaking directly to our trainedspecialists. The specialist records the data transmittedfrom your machine and uses it to analyze the issue,providing a fast and effective diagnosis.Using the Kenmore Connect TM SystemIf you experience problems with your refrigerator, call1-800-4-MY-HOME ®. Only use the Kenmore ConnectSystem feature when instructed to do so by the KenmoreConnect Team. The transmission sounds that you will hearare normal and sound similar to a fax machine.Kenmore Connect cannot be activated unless yourrefrigerator is connected to power. If your refrigeratoris unable to turn on, then troubleshooting must be donewithout using Kenmore Connect.The display must be locked in order for you to activate Kenmore Connect. If the display has been locked for over fiveminutes, you must deactivate the control lock and then reactivate it. To activate the control lock, press and hold theControl Lock button for three seconds. The Control Lock icon will display. Once the controls are locked, follow the spe-cialist's instructions and perform the following steps when requested.NOTE: For best results, use Kenmore Connect with a landline phone.HOLD the mouthpiece of your phone in front of the speaker that is located on the right hinge of therefrigerator door, when instructed to do so by the call center. Hold the phone no more than one inch from(but not touching) the speaker.PUSH and hold the Freezer Temp button for three seconds while continuing to hold your phone to thespeaker.LISTEN for three beeps. After you hear the three beeps, release the Freezer Temp button. A tonetransmission will begin. Keep the phone in place until the tone transmission has finished. This takes about15 seconds, and the display will count down the time. Once the countdown is over and the tones havestopped, resume your conversation with the specialist, who will then be able to assist you in using theinformation transmitted for analysis.NOTE:* For best results, do not move the phone while the tones are being transmitted.* If the call center agent is not able to get an accurate recording of the data, you may be asked totry again.* Call quality differences by region may affect the function of Kenmore Connect.* Use the home telephone for better communication performance, resulting in better service.* Poor call quality may result in poor data transmission from your phone to the appliance, which couldcause Kenmore Connect to not work properly.46

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