32ReferencesTroubleshootingPROBLEM POSSIBLE CAUSE SOLUTIONPOWERPower does not come on. The power cord is not connected. Connect the power cord correctly.(See page 13.)The system suddenlyturns off.The playback level of the currentsource is too high.Play back the source with lowervolume level.REMOTECONTROLThe remote control doesnot work.The batteries are exhausted. Replace the batteries. (See page 6.)Sunlight is shining directly on theremote sensor.Hide the remote sensor from directsunlight.The remote control doesnot work as expected.The remote control mode is not forthe desired source.Before operation, press one of thesource selecting buttons for thedesired source.SOUNDNo sound. The speaker cord is not connected. Check the connection. (See page 7.)An incorrect source has been selected. Select the correct source. (See page16.)PICTURENo picture is displayed onthe TV screen.The video cord is not connectedcorrectly.Connect the cable correctly. (See page9.)The file is not playable. Use a playable file. (See pages 3.)No picture is displayed onthe TV or no sound comeout through HDMIconnection.The connected TV is not HDCP-compatible.Use a HDCP-compatible TV.The HDMI cord is not connectedcorrectly.Disconnect the HDMI cable andconnect it again.No picture is displayed onthe TV screen, the pictureis blurred, or the picture isdivided into two parts.The scan mode is set to “PROGRESS”though the center unit is connected tothe TV which does not support theprogressive video input.Change the scan mode to “INT-LACE”. (See page 18.)The picture does not fitthe TV screen.The monitor type is not set correctly. Set “MONITOR TYPE” properly. (Seepage 29.)PLAYBACKThe iPod does not playeven though“CONNECT” appears onthe display.The battery of the iPod is exhausted. Leave the iPod connected for at least10 minutes.The iPod battery charge function isdeactivated.Activate the iPod battery chargefunction. (See page 19.)The iPod is not compatible with theSystem.Check the compatibility on the list.(See page 19.)The iPod is not charged. The source is not “iPod.” Change the source to “iPod.” (Seepage 16.)The iPod battery charge function isdeactivated.Activate the iPod battery chargefunction. (See page 19.)Video and audio aredistorted.A video component is connectedbetween the center unit and the TV.Connect the center unit and TVdirectly. (See page 9.)Surround modes of“DOLBY DIGITAL” or“dts SURROUND” arenot available to use.“ANALOG” is selected on the settingof the audio terminals.Select “DIGITAL” on the setting of theaudio terminals.The external component is notconnected with the digital audio cord(coaxial or optical) or HDMI cord.Connect the external component withthe digital audio cord (coaxial oroptical) or HDMI cord. (See pages 10to 12.)